Shop Information

Postage Rates

Returns

Privacy Policy

Conditions of use

Contact Details

Postage Rates

Privacy Policy

This is our policy for gathering, use and dissemination of information you provide to us via the valiantminiatures.com web site.

Please note however, that this is not a secure web site and we cannot guarantee the security of the information you provide, with the exception of your payment information which is processed by PayPal on their secure server. Similarly we cannot be responsible for the collection or use of any data by a third party if you access our web site via a linked site.

We collect the following data:

Your name, address and email/contact information.

This data will be used for the following purposes:

• Processing orders
• Web site and system administration
• Research and development
• Sales statistical analysis
• Marketing of future Valiant Miniatures products

All personal data is collected and stored in line with the Data Protection Act 1998. If you have any concerns regarding the data held about you by Valiant Miniatures Limited please contact us at enquiries@valiantminiatures.com.

Your information will not be disclosed to a third party except where authorised by you or as otherwise permitted by the Data Protection Act.

Sales from our online shop are subject to the following terms and conditions which you are deemed to accept when placing an order.

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Conditions of use

Retail Terms and Conditions (version dated 1st January 2007)

These terms and conditions apply to all retail transactions through this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above).

It is your responsibility to ensure the information you supply to us is correct. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices, Payment and Delivery

All prices and charges on this site are in UK pounds. The price you will be asked to pay includes any tax (VAT) payable and delivery charge. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. We accept payment by credit card, debit card or PayPal at the online shop. UK drawn cheques and bank transfer can also be used for orders placed by letter, fax or phone. Your order will be posted to you within 28 days of receipt of payment.

Change of Mind Cancellations

You can cancel your purchase at any time either before or up to 7 working days (excluding Saturdays, Sundays and Public Holidays) following the day you receive the goods. Any cancellations must be made in writing to the address below. You can obtain a full refund of the purchase price paid (including delivery costs to you) by returning the undamaged product (at your expense) to us. Whilst the goods are in your possession, you must take reasonable care of them and must not damage them.

Returns Policy - Faulty Goods

If the goods delivered to you have a manufacturing defect you may return them to us. Any refund offered due to a fault or other defect will include a refund of the applicable delivery charge and the cost of returning the goods to us. THESE RETURNS POLICIES DO NOT AFFECT YOUR LEGAL RIGHTS. DETAILS OF YOUR LEGAL RIGHTS ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.

In case of complaint, cancellation (or returning goods) please write to us at: Valiant Miniatures Limited, PO Box 56531, London, SW18 9DH (email: enquiries@valiantminiatures.com fax number 0208 875 1301).

Intellectual Property

Valiant Miniatures Limited’s products and the valiantminiatures.com site are protected by copyright and trademarks laws. You must obtain written permission from Valiant Miniatures Limited to produce modify, copy or distribute any of our material for any commercial purposes. You may store information in electric form for the sole purpose of placing an order or corresponding with us. The ‘Valiant Miniatures’ logo is a registered trade mark and no authority is given to you in these terms and conditions to use the logo and name of Valiant Miniatures.

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Contact details

Valiant Miniatures Limited
PO Box 56531
London
SW18 9DH

Tel: +44 (0) 208 874 1838
Mobile: +44 (0) 7990 565921
Fax: +44 (0) 208 875 1301
enquiries@valiantminiatures.com

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